Do you have assist or do you manage your organization's public records request. Here is an intersting article about the City of Bainbridge Island and one case that was extensive.
Bainbrige Island Review
Communications by and for the members of the Greater Seattle Chapter of the Association of Records Managers and Administrators (ARMA), International. The chapter's Web site is at http://www.armaseattle.org. Earliest messages are at the bottom; later ones were added above them. Read from the bottom up.
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